In our industry, it is extremely important to establish long-term relationships with our clients.
And just like everyone quickly figures out — the only type of relationship worth hanging onto are good ones. Over the last 5+ years, the gurus at ROI Online have become pros at establishing and maintaining relationships that make others jealous.
Need help reaching your #relationshipgoals? In honor of Valentine's Day, here are some tips from some of our very ~lovable~ employees that are sure to make your clients ask you to be their valentine (or at least say thanks).
Gabe Sappenfield (yours truly)
DO: Get your work done on time and be conscious of deadlines.
DON'T: Make up lame excuses and push back deadlines for projects.
Drew Belle Elsey
DO: Be transparent and collaborative throughout your project. Clients appreciate honesty and being part of the process.
DON'T: Exclude them from the process.
Tiffany Honea
DO: Be clear about pricing and what is included in the contract. We are upfront about what the costs are and what that entails.
DON’T: Overcharge and underdeliver. Pricing and quality go hand-in-hand at ROI.
Sammi Gallagher
DO: Educate and help them every step of the way.
DON’T: Talk down to them or use industry jargon to explain things, then look at them like they are dumb when they don't understand.
Steve Brown
DO: Ask them questions and listen to learn what is important to them.
DON'T: Don't waste their time on issues that are not important to them.
Ashley Godfrey
DO: Help the client know that they have a say in their project.
DON’T: Let the project get stagnant or ignore your clients’ suggestions
Jim Syphokham
DO: Be proactive when it comes to fixing bugs or quirks in the website's code.
DON'T: Pretend that the bugs were supposed to be there and ignore the issues until all coding hell breaks loose.
And that folks, is how you keep your client relationships going strong. Although we pride ourselves on being experts on this topic, I’m sure there are other tips and tricks of how to make your clients fall in love and stay in love with your company. If you have some pointers that we missed, please share them with us in the comments section below!
Photo by Maira Gallardo on Unsplash
